Daniel Baras

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This is a good feature request Jeff, but if you have different agent shifts this might not work or you should complete it with something like this "the agent is not available at this time ...leave ...

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• Daniel Baras
• Created September 08, 2017 10:48
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This should be a configurable setting. Let us decide if we want it as round robin or not. Give us the option to adjust the 30 second waiting time to any inferior value if set as round robin and the...

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• Daniel Baras
• Created August 31, 2017 07:59
• 9 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

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• Daniel Baras
• Created August 14, 2017 10:14
• 11 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This is a must have functionality in order to reduce the waiting time and improve the customers experience. By SLA we have 30 seconds to answer a call, so round-robin it's not an option... you can'...

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• Daniel Baras
• Created August 05, 2017 12:25
• 12 votes