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Carla Shotwell's Avatar

Carla Shotwell

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by Carla Shotwell

Carla Shotwell commented,

Community comment Feedback - Ticketing system (Support)

We are also trying to manage a long list of macros. We now have three brands, and therefore have three versions of each macro.  We have our macros organized by categories with brands, and then sub categories, but its still up to the agent to locate and then choose the correct one.  I was sure that by enabling ZenDesk's Multibranding feature, we would be able to tag Macros by brand and then when we are working in a ticket, just see the macros for that corresponding brand.  You can tag macros with a brand, but I have no idea what that does.  You cannot sort your macros by brand, and you cannot limit which macros you can choose from when working in a ticket from a particular brand.  

View comment · Posted Aug 04, 2016 · Carla Shotwell

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