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Jay Janssen

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Jay Janssen

Jay Janssen commented,

Community commentDiscussion - Zendesk on Suite best practices

@Jennifer -- yes, that makes sense.  I was not even aware of the Knowledge Capture app.  

 

View comment · Posted Nov 29, 2017 · Jay Janssen

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Jay Janssen commented,

Community commentDiscussion - Zendesk on Suite best practices

@Anton -- I'm with Mary -- I didn't even realize these reports existed, but I do see them in my Gooddata.  However, they all seem to be empty for me.  I've also asked ZD support and my account rep, who claimed there were no KB metrics in Insights and that I have to use Google analytics.  

So -- what sorcery is all this?    Can anyone from ZD clarify?

 

View comment · Posted Nov 28, 2017 · Jay Janssen

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