Andrea Saez
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Recent activity by Andrea Saez-
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Hey guys, I'm sure they're working on it - that being said, there is a way to somewhat manually control it. We all get repeat customers, and I totally get that it can be annoying to send them the s...
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We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love th...
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Hi Heather, There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certai...
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You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL. If what you need is for new tickets to hav...
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That's great, thanks Carlos! I'll add it to the original post above. Sorry I wasn't around to answer your question yesterday, I'm in the UK !
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It hasnt changed yet, but keep voting! You could also just set up an automation for high powered users to disable the satisfaction email. We use the checkbox to disable them, but admittedly some f...
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Hi Joeg, You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of peopl...
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Hey Roumen, That is part of the standard template they're using. You should be able to locate it with <section class="hero-unit"> and adding the correct color background to it
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Great stuff! We also do a bump-bump-solve here :)