Stefano
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Last activity
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Activity overview
Latest activity by Stefano-
Stefano commented,
Yes, I think that the best solution would be a dashboard where any agents can see the new topics and the topics he is following and someone replied. If there's no a dashboard now in Zendesk, how ca...
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Stefano commented,
The question is more simple: I know you're using Zendesk too, so how did you see I opened a new topic?
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Stefano commented,
In other words: how can an agent monitor all the discussions of the community? If this is not possible, I cannot know if a customer that added a topic, get an answer or not. I see that at the momen...
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Stefano created a post,
Need Agent dashboard for Community
I would like to support a customer by the community forum and not only via a private ticket. Private ticket is visible only from customer and agent. I'd like the customer to post his question in th...