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Jim Saunders

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Jim Saunders

Jim Saunders commented,

Community comment Feedback - Ticketing system (Support)

It can be embarrassing, when reviewing a customer's history, to miss a large chunk of their tickets, simply because a duplicate organization may have been set up using a short name, or former name, etc.

View comment · Posted Jan 09, 2018 · Jim Saunders

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Jim Saunders commented,

Community comment Feedback - Ticketing system (Support)

Now that you've opened that issue, Heather: What is going on with the ability to "UN-Merge" tickets?

View comment · Posted Oct 09, 2017 · Jim Saunders

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Jim Saunders commented,

Community comment Feedback - Ticketing system (Support)

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

View comment · Posted Apr 17, 2017 · Jim Saunders

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