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Mary Jane Reese's Avatar

Mary Jane Reese

Joined Apr 15, 2021

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Last activity Nov 09, 2021

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Latest activity by Mary Jane Reese

Mary Jane Reese commented,

CommentReporting and analytics for help center

when I go to the Search tab, I see the search stats for 'no clicks' and 'no results'.  when I run the CSV from the top of that page, the data doesn't match.  Several of the responses don't show on the CSV but they are on the list on in the reported data on that page.

View comment · Posted Nov 09, 2021 · Mary Jane Reese

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Mary Jane Reese commented,

CommentUsing the knowledge base in Help Center

I ran a report to show the sum of articles searched over a specific period of time based on the article title.  There is a row that appears blank, but has a large number of views for that article.  What are people searching that would bring a result of a blank response?

View comment · Posted Nov 02, 2021 · Mary Jane Reese

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