Michael Yuen
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Total activity24
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Michael Yuen-
Michael Yuen commented,
Amisha Sharma following up on my previous post (from August)...do you have an update on support for HEIC images within Zendesk?
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Michael Yuen commented,
When the "enhance writing" option is used, is that logged anywhere? Where in the ticket (if anywhere) can we see that the agent used "enhance writing", even if we can't see the actual changes that ...
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Michael Yuen commented,
Thanks for the info, Brett Bowser! Looking forward to the update.
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Michael Yuen commented,
The problem with this approach (versus being able to set an account-based schedule with multiple start/stop times in a day) is this: when using the department-centered chat schedule, your customer ...
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Michael Yuen commented,
Agreed. We are holding off on implementing agent workspace until this is done. (Or until we're forced to implement it, whichever comes first). I'm surprised it was set up this way to begin with--s...
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Michael Yuen commented,
Is it possible to completely hide the Choose a department option? (Not just make selecting a department optional, but hide the drop-down menu completely). I had to set up a department-centered sche...
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Michael Yuen commented,
Another vote to retain the text when switching between internal note and public reply in the new agent workspace. And yet another vote to also allow other agents (light agents included) to view mes...
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Michael Yuen commented,
Amisha Sharma Hi again. Do you have an update on support for HEIC images within Zendesk?
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Michael Yuen commented,
Thanks Amisha Sharma for the update. I'm surprised to hear this issue was just recently brought to Zendesk's attention though as there's an archived post about it from 2019.Like many of the others ...
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Michael Yuen commented,
Amisha Sharma I see you've commented on some other customer posts re: product feature requests. Maybe you can assist here. What are the odds of getting HEIC previews in Zendesk, similar to the way ...