Michael Yuen
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Total activity32
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Last activity
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Activity overview
Latest activity by Michael Yuen-
Michael Yuen created a post,
Suggestion: allow separate enabling of "Summary" and "Enhance writing" features
I'd like to be able to separately enable the Summary and Enhance Writing features. Right now, admins can enable both features together. But to have one you must have the other enabled as well. This...
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Michael Yuen commented,
Another vote for the ability to track if Generative AI features have been used. (In particular, the Enhance Writing feature). We can see if agents have applied macros; it would be similarly helpful...
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Michael Yuen commented,
Jakub Konik Curious if you can answer my question above: is there a way to see if an agent used the "enhance writing" feature on their reply? Is that something tracked within the ticket, the same w...
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Michael Yuen commented,
Is there no way to see if the agent used the "Enhance Writing" feature to modify a reply?
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Michael Yuen commented,
Amisha Sharma following up on my previous post (from August)...do you have an update on support for HEIC images within Zendesk?
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Michael Yuen commented,
When the "enhance writing" option is used, is that logged anywhere? Where in the ticket (if anywhere) can we see that the agent used "enhance writing", even if we can't see the actual changes that ...
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Michael Yuen commented,
Thanks for the info, Brett Bowser! Looking forward to the update.
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Michael Yuen commented,
The problem with this approach (versus being able to set an account-based schedule with multiple start/stop times in a day) is this: when using the department-centered chat schedule, your customer ...
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Michael Yuen commented,
Agreed. We are holding off on implementing agent workspace until this is done. (Or until we're forced to implement it, whichever comes first). I'm surprised it was set up this way to begin with--s...
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Michael Yuen commented,
Is it possible to completely hide the Choose a department option? (Not just make selecting a department optional, but hide the drop-down menu completely). I had to set up a department-centered sche...