Michael Yuen
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Recent activity by Michael Yuen-
Another vote for the ability to track if Generative AI features have been used. (In particular, the Enhance Writing feature). We can see if agents have applied macros; it would be similarly helpful...
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Jakub Konik Curious if you can answer my question above: is there a way to see if an agent used the "enhance writing" feature on their reply? Is that something tracked within the ticket, the same w...
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Is there no way to see if the agent used the "Enhance Writing" feature to modify a reply?
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Amisha Sharma following up on my previous post (from August)...do you have an update on support for HEIC images within Zendesk?
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When the "enhance writing" option is used, is that logged anywhere? Where in the ticket (if anywhere) can we see that the agent used "enhance writing", even if we can't see the actual changes that ...
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Thanks for the info, Brett Bowser! Looking forward to the update.
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The problem with this approach (versus being able to set an account-based schedule with multiple start/stop times in a day) is this: when using the department-centered chat schedule, your customer ...
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Agreed. We are holding off on implementing agent workspace until this is done. (Or until we're forced to implement it, whichever comes first). I'm surprised it was set up this way to begin with--s...
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Is it possible to completely hide the Choose a department option? (Not just make selecting a department optional, but hide the drop-down menu completely). I had to set up a department-centered sche...
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Another vote to retain the text when switching between internal note and public reply in the new agent workspace. And yet another vote to also allow other agents (light agents included) to view mes...