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Eric Nelson

Joined Apr 15, 2021

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Last activity May 30, 2023

Zendesk Developer Advocacy

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ACTIVITY OVERVIEW

Latest activity by Eric Nelson

Eric Nelson commented,

Community comment Developer - Zendesk SDKs
Hey ariya,

Do you have the logger enabled? What is the output when receiving this error? 

View comment · Posted May 30, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk SDKs
Hey Edgar,

Your comments aren't creating notifications for us, I'm not sure why. Please @ mention me in your future posts so that I can get notified. Unfortunately if you're not able to replicate the issue in the sample project than it sounds like this is most likely something to do with a conflict with something else in your project. If you can create a sample app for the swift ui environment that'd be great. 

View comment · Posted May 30, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk APIs
Hey Edouard,

Glad you were able to find a solution! Let us know if you need anything.

View comment · Posted May 30, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk APIs
Hey Ajay, 
 
It sounds like you're looking to set up JWT. This article should help you out.

View comment · Posted May 30, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Glad to hear it's working folks, I'll continue to monitor the ckEditor bug until it reaches resolution. 

View comment · Posted May 30, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk SDKs
Hey Mayank,

Changes to language at runtime won't be applied. We talk about this here.
 
Hope this helps!

View comment · Posted May 24, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk SDKs
No worries Tim, let us know if you have any other issues. 

View comment · Posted May 23, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk SDKs
Hey Tim,

Have you been able to replicate this issue on other versions or just 5.1.2? Are these updates being received within the last hour of the previous time the getUpdatesForDevice method was used? If so, keep in mind that the response will be cached for one hour.

 

View comment · Posted May 19, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Hey Anna,
 
I see that you've been working with the support team on this issue. I'm going to take over that ticket and continue working with you via that. Apologies for the channel switching!
 

View comment · Posted May 17, 2023 · Eric Nelson

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Eric Nelson commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Hey Troels,

We have to take a pretty strong stance on not supporting third-party extensions. That being said based on the description this issue is tied to the same ckEditor bug that the links you've provided are related to. I've attached that to the bug report that we have ongoing internally. Once the ckEditor bug resolved, I'll update this thread. 

View comment · Posted May 17, 2023 · Eric Nelson

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