Eric Nelson

1. Community
2. Zendesk APIs
3. Zendesk Sell oAuth Authorization error when not currently logged in

Hey Florian,I do see the error in the video. When looking at logs in regards to this, it looks to be due to the redirect that tries to happen which first hits your Zendesk support account before re...

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• Eric Nelson
• Created January 31, 2023 21:33
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk Sell oAuth Authorization error when not currently logged in

Hi Florian,  You can see how to contact the support team here. I'm showing that your Zendesk trial expired a few days prior to you reporting this yesterday. When was the last time you were able to ...

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• Eric Nelson
• Created January 31, 2023 20:46
• 0 votes

1. Community
2. Zendesk APIs
3. Zendesk Sell oAuth Authorization error when not currently logged in

Hey Florian,This is due to your Zendesk trial expiring. The authentication still functions as anticipated as we keep that stored for a time in case you purchase the product. However when the redire...

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• Eric Nelson
• Created January 31, 2023 20:22
• 0 votes

1. Community
2. Zendesk APIs
3. Tickets created without external_id, priority, subject, description or tags fields

Hey Roberta, I see that you have a ticket open with us about this issue. As I need some additional details, I'll be working with you via that.Thanks!

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• Eric Nelson
• Created January 31, 2023 20:05
• 0 votes

1. Community
2. Zendesk SDKs
3. Callback for new conversation message

Hey Alexis00,You could accomplish this with one of our change events I'd suggest taking a look at ticket.conversation.changed to see if it meets your needs.Hope this helps,

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• Eric Nelson
• Created January 31, 2023 15:52
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Stop the redirection after Submit a Request form is submited ?

Hey Ronit,Apologies Ronit I assumed you knew about the restriction. Modern browsers no longer allow you to modification of the popup for beforeunload. Unfortunately I'm not aware of any events that...

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• Eric Nelson
• Created January 31, 2023 15:13
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Stop the redirection after Submit a Request form is submited ?

Hi Ronit,You'd want to put this in the new_request_page.hbs if you're not wanting them to leave the page after submitting a request form. 

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• Eric Nelson
• Created January 31, 2023 14:41
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Provide an automated notification for API Usage

Hey Donald, Do you mind providing some additional context to your feature request? We don't set a daily limit on API usage. We do however have a rate limit that is set on a per minute basis. Relate...

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• Eric Nelson
• Created January 31, 2023 14:03
• 0 votes

1. Community
2. Zendesk APIs
3. console error "messenger:on.open does not exist"

Hey Ivan, Do you have a custom implementation of the widget or are you just using the standard script? If using a custom implementation can you share your code snippet?Thanks!

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• Eric Nelson
• Created January 31, 2023 13:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Stop the redirection after Submit a Request form is submited ?

Hey Ronit, You could use the onbeforeunload html event to accomplish this. Related docs can be found here.Thanks!

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• Eric Nelson
• Created January 30, 2023 18:56
• 0 votes