Paul French

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Adding a note here as it may have been missed in this long thread, so for those who don't know, it is possible to add CC if the CC is an agent or light agent. So for product managers/account manage...

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• Paul French
• Created October 16, 2015 11:49
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Erin, I am looking to setup triggers to auto CC Account Managers to their clients as their ticket gets created + 1 for this feature here as it looks like it would solve the issue. Thanks, Paul

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• Paul French
• Created August 28, 2015 13:51
• 1 vote