Klang, Lena

I add another deal breaker which is that our end user think that their Zendesk api not give them what they need.

They no longer have a nice overview of the issues.

In former api they were able to sort by ID (on my tickets today they are able to sort on created -but not in the organisation view where they see all tickets - where it is most important for end user manager to have control over what the organisation doing) it's embarrassing to tell them that this is supposed to be better for them as they now are able to have a knowledgebase - but that doesn't help them to independent be able to keep track of the tickets.

So we should be able to filter all existing fields without at least that it doesn't matter how good the agent api is getting. This was doable before why did you remove that possibility?

Please fix so the users at least can sort in the way they want. (Because now when you view all tickets by the button - solved tickes take a lot of space and are of no interest
But you do want to see all waiting for my answer and open!

BR

Lena