Glenn Jones

I have submitted a ticket for this and have received the following comment back from Support:

 

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Carly Deibler (Zendesk Support)

Aug 15 11:06

Hey Glenn,
I'm really sorry to hear that, and I know it's very frustrating! I reached out to our Product team again requesting to get an update, and I know this is on their radar to update soon. I'm glad to hear that you're subscribed to the page, and I'm sure that this specific request will get an update soon.

Please don't hesitate to let me know if you have further questions.

Regards,
Carly Deibler
Customer Advocate | support@zendesk.com

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|   | Aug 14 05:43

Hi Carly,

Thank you for your help. At this time I have been subscribed to the thread for almost 2 years and see not track to the solution from ZenDesk development. As you can see this is a major thorn in the side of many of your customers based on the response. I would like to know the outcome of the discussion with your Product Team because to be honest I do not see any feature requests as hot as this one based on the overwhelming response from your customers (including me).

Thank you

Glenn

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Carly Deibler (Zendesk Support)

Aug 13 13:07

Hi Glenn,
I got your voicemail this morning regarding the feature request for CC'ing an end-user on a ticket - the link you referenced is here: https://support.zendesk.com/entries/71421-Add-end-user-as-CC-via-Trigger-or-Automation

I believe you were curious about when we planned on implementing this, considering it is marked 'Planned' on the forum. However, you are definitely correct that we haven't updated this thread recently regarding our implementation plans! So sorry about that.

We currently are working with a member of our Product team to get an update on this forum.

For now, my best recommendation is to subscribe to that forum, so that you get a new update when we make it available.

I am confident that our team will update the thread soon, as we have another open ticket regarding this lack of update.

Please feel free to reply back to this ticket, or give us a call back to discuss!

Please don't hesitate to let me know if you have further questions.

Regards,
Carly Deibler
Customer Advocate | support@zendesk.com

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