Sam Trachtenberg
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Last activity
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Activity overview
Latest activity by Sam Trachtenberg-
Sam Trachtenberg commented,
Hi Jacob, Thanks! Yes, I use that trick all the time for Zendesk Support. When I tried it now, while logged in as another agent, I navigated to Zendesk chat and was prompted to log in. I logged in ...
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Sam Trachtenberg commented,
Hi Rajat, I don't want the agents to worry about the settings at all. I don't even want them to log onto the dashboard ever, if possible. As is, they need to un-tick options (in 'Personal>>Profile'...
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Sam Trachtenberg created a post,
'Assume agent' /'Log in as' option
AnsweredI spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as them) without knowing their password, so I could adjust the settings for them.