The Printed Group
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Last activity
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Activity overview
Latest activity by The Printed Group-
The Printed Group commented,
Is there a way to do the following: 1. Only have the bot working outside of business hours? 2. What happens if you use "transfer to agent" and there are no agents logged into chat?
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The Printed Group commented,
Hi Jakub, We complete a "last contacted date" (which is a custom field) on some of our accounts which we account manage, I would like to be able to pull a list of accounts where the "last contact...
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The Printed Group commented,
I have a few questions: 1. I have a contact custom field that is a date- this is not available as a metric at the moment- is there a plan to implement this? 2. Is there a way to dictate if you see...
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The Printed Group commented,
Hi, I have explore enterprise but don't have access to the live dashboard?
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The Printed Group commented,
Hi Jay, I would like to export them :)
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The Printed Group commented,
I second this! Email chains in the way they are shown in Sell currently; where you have to click to drop down each individual email rather than being able to scroll down the whole chain (like you c...
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The Printed Group created a post,
Download all attachments in Sell
Hi, We would love the ability to have the "download all attachment" button on Sell the same as Zendesk support and it downloads all attachments from the full email thread.
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The Printed Group commented,
I second this, and as an easy one click in the smart list filters too!
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The Printed Group commented,
Amazing! Thank you. @adam can you do it in reverse and create a deal from a support ticket?
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The Printed Group created a post,
Ability to create a support ticket from Sell
We would like to be able to create a support ticket from Sell. So for example a customer emails us on the email chain of a deal but it is about a CS query, I want to be able to create a ticket i...