We need to retain data in Insights for reporting purposes and we keep coming across conflicting information relating to deleting tickets. Once minute we read the data will not be deleted and other times we read it will be deleted.

We cannot lose historic data therefore deleting tickets is not an option for us.

We are redacting personal information from each ticket once they are solved however this is very time consuming.

Also, we cannot redact information on closed tickets ao although redacting is helping to a degree, it isn't the solution.

What is everyone else doing to comply with GDPR when deleting is not an option.

We haven't received any support from Zendesk - very poor to be honest.