Richard Younger

@... I would not say that this 1 feature request should be what holds you back from using Zendesk. This feature would be extremely helpful, but the software as a whole is extremely valuable. And I can say from experience that sometimes the features we want may be on their road map but some others that take a significant amount of work might be more important even if we do not understand why from outside. I definitely recommend this product. 

However, I do look forward to this request becoming part of reality, we have multiple articles we would like to post in multiple locations.