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Simon N
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Simon N
Simon N commented,
Hello everyone,
There is actually a neat way to pull this off via the Zendesk API*. You'll have to create an URL target in the 'extentions' tab and then add a 'Notifications: Notify target' rule to each trigger / automation to make it happen, but once set up it works like a charm!
Check out this article for further info: https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations
*No 3rd party tools required!
View comment · Posted Apr 29, 2016 · Simon N
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Simon N commented,
+1 asap!
This would make the automation workflow much smoother!
View comment · Posted Mar 23, 2015 · Simon N
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