Using_Zendesk

Hi Sergio,  I had very mixed results with Andrew's iframe recommendation, and ended up not using it.

Frankly, I get the impression Zendesk is just being stingy with their storage and wants to prevent customers from uploading years of content.  Allowing the conversion of PDF and Word to Help Center articles seems like a trivial feature to implement.

I got a very similarly unhelpful answer when I called support about migrating the ticket content from our legacy ticketing system into Zendesk.  I was blown off because "most customers don't find much value in that".   Because who needs years of hard won documentation.

Thanks Andrew, I appreciate the help.  Uploading as a theme asset and then putting an iframe in the article appears to work while editing the article, but going to the actual article in the Help Center, the iframe doesn't load.

Did this work for you when you tried?

I can convert PDF into Word Docs, but it appears I had the same exact issue when trying to get Word Doc content into the editor, images stripped.

 

While I'd love to take Diane's recommendation, our content is years of internal IT policy docs which need to be made available even if they're seldom if ever used.  Another huge hassle with not being able to get PDF or Word Doc content easily into our Help Center is this means I have to get everyone who is making new docs to use only the Zendesk editor, or do their work twice...  and that simply won't fly, and nor should it.

 

I certainly want to avoid reconstructing all these documents.  

Could you give me some guidance on what would be involved to get them into an iframe?  I'm guessing I would need to upload them and have the iframe point to that internal asset?  If that essentially accomplishes what I'm going for (content in the help center that doesn't need to be downloaded) that would be great.

Do you have a sample source you could provide or instruction for doing so?

Thanks!

Hello,

We just started our subscription and I'm tasked with migrating our existing documentation to the Help Center.  These exist almost entirely as multipage PDF or Word Docs with lots of screenshots.  I'm having a great deal of trouble finding out how to convert these into Help Center content without a great deal of hassle (basically reconstructing each image by image - ack!)

I could just attach them as files but that's basically just a file repository and we'd like the content actually in the Help Center articles.  Doing a straight copy/paste strips out any images.

I'm sure I'm not the first person needing to do such a basic task but I can't find much in the existing support threads.  I'm hoping I'm just overlooking something.

Thanks!