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Yunen Yeo

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Yunen Yeo

Yunen Yeo commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Alexa,

Unfortunately, we don't have an option right now for this. 

View comment · Posted Mar 24, 2017 · Yunen Yeo

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Yunen Yeo commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Alexa,

Can you clarify why you would want a send button instead of using Enter to send the message? Our goal when designing the chat panel is to make it as efficient as possible for an agent typing, hence the idea is to allow agents to keep their hands on the keyboard and send messages rather than having to move from the keyboard to the mouse to send a message. This pattern is widely seen in many chat platforms.

View comment · Posted Mar 22, 2017 · Yunen Yeo

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Yunen Yeo commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Alexa,

Thanks for your feedback. You can use SHIFT + RETURN to go to the next line in the text area. Does that help?

View comment · Posted Mar 21, 2017 · Yunen Yeo

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