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Fernando Borcel
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Fernando Borcel
Fernando Borcel commented,
+1!!
Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).
View comment · Posted Feb 05, 2020 · Fernando Borcel
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Fernando Borcel commented,
Thank you! Please close this request. Have a good day!
View comment · Posted Jan 28, 2019 · Fernando Borcel
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Fernando Borcel commented,
Hi! I would like to create an automation to contact the requester after 8 business hours when they answer with bad or bad with comment to the survey. The closest condition I could find was "Hours since requester update", but I'm not sure replying to a survey will qualify as a requester update. What condition should be used in this case?
View comment · Posted Jan 28, 2019 · Fernando Borcel
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