
Fernando Borcel
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Total activity8
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Last activity
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Activity overview
Latest activity by Fernando Borcel-
Fernando Borcel commented,
+1!! Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).
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Fernando Borcel commented,
Thank you! Please close this request. Have a good day!
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Fernando Borcel commented,
Hi! I would like to create an automation to contact the requester after 8 business hours when they answer with bad or bad with comment to the survey. The closest condition I could find was "Hours s...