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Tim van den Akker
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Tim van den Akker
Tim van den Akker commented,
Community comment Feedback - Reporting and analytics (Explore)
also +1 from my side, really need this metric to validate my agents online vs offline time. Also would like to see if we have agents available 24/7 -> so if we tell our customers to be available 24/7, is there always at least 1 agent online to meet the service levels.
View comment · Posted Jan 02, 2020 · Tim van den Akker
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Tim van den Akker commented,
Community comment Feedback - Ticketing system (Support)
+1 - we really see the benefit of this as well! Cant wait to see this implemented.
View comment · Posted Dec 12, 2019 · Tim van den Akker
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