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Konstantin Annikov
Joined Apr 16, 2021
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Last activity Jun 28, 2023
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Latest activity by Konstantin Annikov
Konstantin Annikov commented,
One more vote for bulk editing of an existing field.
The paid plugin seems redundant for such a simple operation.
@... ZZ Graeme Carmichael seems it is popular, doesn't it? Maybe it's time to implement that?
View comment · Edited Jul 25, 2022 · Konstantin Annikov
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Konstantin Annikov commented,
This not an alternative, as it is not possible to combine Explore data with other systems' data (Jira, YouTrack, etc) via "External link sharing"
The only way I see to achieve that is to make Explore to be iframed, or return a query result by API.
Or you see another workaround, Walter Bellante ?
View comment · Posted Jan 31, 2022 · Konstantin Annikov
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Konstantin Annikov commented,
Hi,
Do we have updates on that?
I am trying to achieve the same (combine data from Jira (kind of) and Explore).
Is it possible?
View comment · Posted Jan 31, 2022 · Konstantin Annikov
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Konstantin Annikov commented,
Pain point for our company as well.
We are recording backlog for the agents, and backlog differs depending on who is looking at it.
Simple example:
An agent is in GMT+0, he is working Mon-Fri, 9-18. We are capturing backlog at 19:00 (agent's time) every day. Tickets are assigned to all agents 9-18 daily (including sat and sun)
This agent has all tickets closed at 19:00 for the whole week (Mon-Fri). The agent looks at the dashboard and all is good for him. Side note: Sat and Sun are excluded from the dashboard.
But a manager is working in GMT+10. When it is Sunday for agent, and backlog is excluded for him, for his manager it is Monday already, so backlog is included in the dashboard.
So, the pain point: the manager thinks that the agent has a huge backlog (as agent's Sunday is included in manager's dashboard), but the agent actually does not have it.
View comment · Posted Jan 26, 2021 · Konstantin Annikov
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