Colin Greene

This would be an amazing addition to the explore feature.

Similar to the post above we have staff across multiple regions, Ire, UK, Aus, USA, Ger & Fin. Trying to get a full view of the day to day metrics for our agents is quite difficult due to the nature of explore at present and the requirement for our profile timezone to be updated depending on what team/agents we are viewing metrics on ( this is mainly for agents residing in the USA & Aus ). This process is just very cumbersome and also impacts on scheduled reports we have that display to the wider company.

Ideally we would want the dashes we build to display their metrics based the agents timezone and as such display accurate information. 

E.g At present if we view an agents stats who resides in the US their call closure stats are split across two days due to the time difference.

As we continue to scale this is going to become a bigger and bigger issue for us so assistance on this would be greatly appreciated.