Brettany Rhodes
-
Total activity33
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions16
Activity overview
Latest activity by Brettany Rhodes-
Brettany Rhodes commented,
We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but th...
-
Brettany Rhodes commented,
Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. Has anyone come up with a work around to send a notificate...
-
Brettany Rhodes commented,
I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. We currently have a trigger created to notify when a ticket is created but not...
-
Brettany Rhodes created a post,
Popup reminder for agents
Our agents need to follow certain guidelines when sending an attachment to our customers. Is there a way to create a popup notification that will give instructions to the agents and force them to c...
-
Brettany Rhodes commented,
I agree, having the option to customize signatures would be a nice feature to have.
-
Brettany Rhodes commented,
Thank you for the quick response
-
Brettany Rhodes commented,
+1 We are having the same problem as well. Would like the option to reduce the number of time the greeting is repeated.
-
Brettany Rhodes commented,
I agree, we really need this view so it's easy for our agents to see all the tickets in one place. We have agents that work with multiple teams and need an option to view cc'd/follower tickets by g...
-
Brettany Rhodes commented,
Does anyone know of a way to restrict agents from merging tickets? I like for only our admins to have the merge ticket capability to prevent errors of merging tickets from two different organizations.
-
Brettany Rhodes commented,
Please add the ability to unmerge tickets.