Brettany Rhodes
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Total activity23
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions11
Activity overview
Latest activity by Brettany Rhodes-
Brettany Rhodes commented,
I agree, having the option to customize signatures would be a nice feature to have.
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Brettany Rhodes commented,
Thank you for the quick response
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Brettany Rhodes commented,
I have a couple of agents that do not have the Organization list in the sidebar. We have refreshed their pages and it still does not load. Any suggestions?
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Brettany Rhodes commented,
Another +1 for this functionaity. Need Problem Ticket Subject and priority.
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Brettany Rhodes commented,
+1 We are having the same problem as well. Would like the option to reduce the number of time the greeting is repeated.
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Brettany Rhodes commented,
I agree, we really need this view so it's easy for our agents to see all the tickets in one place. We have agents that work with multiple teams and need an option to view cc'd/follower tickets by g...
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Brettany Rhodes commented,
Does anyone know of a way to restrict agents from merging tickets? I like for only our admins to have the merge ticket capability to prevent errors of merging tickets from two different organizations.
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Brettany Rhodes commented,
Please add the ability to unmerge tickets.
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Brettany Rhodes commented,
I would love to see the feature added too. Also, like the ideal of an automation that would pick random ticket and random dates. For example: pick 30 solved tickets every Tuesday and Thursday.