Brettany Rhodes
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Total activity32
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Last activity
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Recent activity by Brettany Rhodes-
We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but th...
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Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. Has anyone come up with a work around to send a notificate...
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I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. We currently have a trigger created to notify when a ticket is created but not...
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I agree, having the option to customize signatures would be a nice feature to have.
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Thank you for the quick response
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I have a couple of agents that do not have the Organization list in the sidebar. We have refreshed their pages and it still does not load. Any suggestions?
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Another +1 for this functionaity. Need Problem Ticket Subject and priority.
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+1 We are having the same problem as well. Would like the option to reduce the number of time the greeting is repeated.
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I agree, we really need this view so it's easy for our agents to see all the tickets in one place. We have agents that work with multiple teams and need an option to view cc'd/follower tickets by g...
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Does anyone know of a way to restrict agents from merging tickets? I like for only our admins to have the merge ticket capability to prevent errors of merging tickets from two different organizations.