Tom Kirby

Hi Stacy,

 

I am with you.

Take our reason for contact custom ticket field. In Good data, if I had set a time period to look at (say, Tickets created week of year=last 2 weeks), and then went to filter using this custom ticket field, I had the option to select to see valid or all options.

This meant that on valid, it would only show you the options that would show in the data range given. This is particularly useful if you have overhauled sections in the past and have a load of options that havent been used for years.

Hi Guys,

 

Is there any update on this as the last input from Zendesk was 7 months ago saying it was top requests and high on the backlog. Do we have a timescale?

The frustration is that the same functionality is already built-in chat where you can set missed chats to move someone unavailable after a couple.