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Diego Garcia

Joined Apr 16, 2021

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Last activity Jul 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Diego Garcia

Diego Garcia commented,

CommentGlobal security and user access

Hi. Does this configuration apply to any of the login methods? I mean, if my agent is logged through SAML o JWT, this configuration applies to this login method as well?

View comment · Posted Oct 19, 2022 · Diego Garcia

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Diego Garcia commented,

CommentAtención al cliente de Zendesk

Para que son los botones a la derecha de un comentario?

View comment · Posted May 20, 2022 · Diego Garcia

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Diego Garcia commented,

CommentWorking with articles in the knowledge base

Hi Zendesk Team, 

According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)

The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?

View comment · Posted Oct 05, 2021 · Diego Garcia

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Diego Garcia commented,

Community comment Feedback - Help Center (Guide)

Hy Everyone.

I had the same question, but I think I found the answer. 

There are two types of templates.

1. The templates that are used in the HC Knowledge Capture and that you create according to https://support.zendesk.com/hc/en-us/articles/115002374987-Creating-templates-for-the-Knowledge-Capture-app- Guide-Professional-and-Enterprise-

2. The theme templates, which unlike the previous ones, are edited through the theme code. https://support.zendesk.com/hc/en-us/articles/360001948367-Adding-multiple-article-section-and-category-templates-to-your-theme

The drop-down list when creating an article refers to the second, so it is not a content template. It is a template for editing the way an article is displayed in the help center.

At the moment, our solution will be to create articles with editing restrictions and ask the writers to duplicate them.

View comment · Posted Feb 12, 2021 · Diego Garcia

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