Diego Garcia

1. Account
2. ...
3. Global security and user access
4. Understanding your Zendesk session time

Hi. Does this configuration apply to any of the login methods? I mean, if my agent is logged through SAML o JWT, this configuration applies to this login method as well?

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• Diego Garcia
• Created October 19, 2022 20:54
• 0 votes

1. Agent guide
2. Additional ticket channels
3. About Knowledge in the context panel and the Knowledge Capture app

Hi Zendesk Team. I just want to know how the search is done in the knowledge context panel. For the context panel. For the knowledge capture app, I know that the ticket subject is used in the searc...

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• Diego Garcia
• Created October 10, 2022 14:11
• 0 votes

1. Políticas & programas
2. ...
3. Atención al cliente de Zendesk
4. Cómo hacer comentarios en un artículo o una publicación

Para que son los botones a la derecha de un comentario?

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• Diego Garcia
• Created May 20, 2022 19:18
• -1 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Help center article editor toolbar reference

Hi Zendesk Team,  According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template arti...

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• Diego Garcia
• Created October 05, 2021 21:08
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

Hy Everyone. I had the same question, but I think I found the answer.  There are two types of templates. 1. The templates that are used in the HC Knowledge Capture and that you create according to ...

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• Diego Garcia
• Created February 12, 2021 18:03
• 1 vote