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Aleksey Leonov's Avatar

Aleksey Leonov

Joined Apr 16, 2021

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Last activity Jan 31, 2025

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Latest activity by Aleksey Leonov

Aleksey Leonov commented,

Community comment Feedback - Ticketing system (Support)

Yes. Nothing is done

View comment · Posted Jan 31, 2025 · Aleksey Leonov

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Aleksey Leonov commented,

Community comment Feedback - Ticketing system (Support)

I know, the development of mobile app can be slow. But please, make at least a mobile web version of the site. I'll remove this app immediately and will use only the web version.

From my experience, the mobile app never been as useful as a web version.

View comment · Posted Apr 30, 2019 · Aleksey Leonov

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Aleksey Leonov commented,

Community comment Feedback - Ticketing system (Support)

Hello,

As an agent I want to start a side conversation with my colleagues which are not agents, but can help me to solve the ticket.

So, I want to be able to start a side conversation and read and write messages on it. Currently I forced to use the site, it doesn't have a mobile web version and almost unusable on my phone.

For example, when I started a side conversation and starts typing the `Hel`, my phone suggests me the word `Hello`, if I tapping it, it removes the whole word and inserts only `llo`, then I unable to edit it or type something other! This is very annoying. 

On my tablet it has a different behavior. It inserts suggested words normally, but erases it when I typed something other. It always removes the last typed word. So, I forced to type every word twice.

And so on. So, it differently must have a mobile version.

View comment · Posted Apr 30, 2019 · Aleksey Leonov

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