Jani Oksanen
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Total activity27
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes12
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Subscriptions7
Activity overview
Latest activity by Jani Oksanen-
Jani Oksanen commented,
I'm giving my vote also to make custom statuses for different groups. I can't use the custom status now as it would be shown for all agents which I do not prefer.
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Jani Oksanen commented,
+100000000000 We need to cancel some licenses if we don't get this sorted or any workaround for this.
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Jani Oksanen commented,
Wow, I have to comment to see one message here, strange. I deleted my message and it disappearead. So I'm posting again lol.
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Jani Oksanen commented,
Hello,Thank you for the reply. I found this thread on "Ticketing System":Therefore, I'm talking of the ticketing system, and not Help Center. If customer send us PDF in ticket, we would like to vie...
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Jani Oksanen commented,
Katarzyna Karpinska How exactly can we view PDF without downloading? This should be normal feature of Zendesk IMO. I noticed in marketplace there is "PDF Viewer Pro" but it would cost, and has bad ...
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Jani Oksanen created a post,
New assign feature causes problems in our use
Hello, I appreciate this feature, but now it does not show the recipient or people in Cc on ticket. Is it possible to have that visible again? I would have to go to "Events" to see who the e-mail...
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Jani Oksanen commented,
Thank you soooo much for having the time to help, this was so helpful! :) 100% what I was looking for!
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Jani Oksanen created a post,
Counting NPS from ticket field
AnsweredHello, We have been collecting NPS data from external webpage, and we get a ticket to our system every time someone give NPS rating.These tickets are marked with tags: nps_0, nps_1 etc.. there is a...