Brody Taylor

Thanks! I'm all set now; for some reason the "Zendesk Support for Jira" App was not loading configurations yesterday but we got it setup now.

Thanks a lot Chris. We currently use the Jira workflows to add internal notes, etc, in Zendesk when the Jira ticket transitions, but can the Post Function populate a Zendesk ticket field (as opposed to adding comments or tags)? I can figure out a trigger if tags are the only option, but I just want to make sure there is not something simpler that I am missing as far as a direct mapping in the Post Function like issue.key === ZD.jiraID

I am having trouble finding this Jira configuration in the Zendesk Support for JIRA App/Add-On, is this possibly located somewhere different now (since this thread is 2 years old :) ) ? I have the same requirement to reflect the Jira ID in a Zendesk ticket field when the Jira integration app is being leveraged.