Hannah Ehrlich
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Total activity26
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Last activity
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Activity overview
Latest activity by Hannah Ehrlich-
Hannah Ehrlich commented,
Amie Brennan Hi Amy - thanks so much for that. Unfortunately, my team uses an internal app to help us process tickets, so we're already using that space. Showing the email address in the top of t...
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Hannah Ehrlich commented,
Not that I would expect Zendesk to make a change based on their community asking them to do so, but adding my comment it would be nice to have the email address back.
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Hannah Ehrlich commented,
Can one *not* use a checkbox field to run an automation? I want to make sure a certain set of tickets always have a checkbox checked, but I don't see it in the automations to check if the checkbox ...
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Hannah Ehrlich commented,
Hi team, Our product org is interested in getting a monthly or weekly updates on the common tags added to tickets in some relevant slack channels so they can stay updated on what users are messag...
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Hannah Ehrlich commented,
Hi Beto, This will work fine, thank you! Hannah
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Hannah Ehrlich commented,
Hello! I am looking to search for tickets that are in NO group, however, "name:null" or "name:"null"" don't seem to get any results. Is there a way I can pull up all tickets in null group/no group?...
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Hannah Ehrlich commented,
Ah, I got it! Thank you. I'll start off by automating "Is english" and "is not english," and then move from there.
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Hannah Ehrlich commented,
Hi all, Just looking to clarify how identifying user language works. I would like to report to our execs a breakdown of languages we get tickets in. So, ideally, I need Zendesk to tell me that ou...
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Hannah Ehrlich commented,
Just adding my note and upvote that defaulting merge to private would be more than ideal.
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Hannah Ehrlich commented,
Hello! I'm looking to *only* send a CSR survey when one of my agents replies with a public comment. (This is to avoid sending CSR surveys to auto-replies or other automatic acknowledgements). I h...