Hannah Ehrlich
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Total activity22
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Last activity
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Activity overview
Latest activity by Hannah Ehrlich-
Hannah Ehrlich commented,
Can one *not* use a checkbox field to run an automation? I want to make sure a certain set of tickets always have a checkbox checked, but I don't see it in the automations to check if the checkbox ...
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Hannah Ehrlich commented,
Hi team, Our product org is interested in getting a monthly or weekly updates on the common tags added to tickets in some relevant slack channels so they can stay updated on what users are messag...
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Hannah Ehrlich commented,
Hi Beto, This will work fine, thank you! Hannah
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Hannah Ehrlich commented,
Hello! I am looking to search for tickets that are in NO group, however, "name:null" or "name:"null"" don't seem to get any results. Is there a way I can pull up all tickets in null group/no group?...
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Hannah Ehrlich commented,
Ah, I got it! Thank you. I'll start off by automating "Is english" and "is not english," and then move from there.
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Hannah Ehrlich commented,
Hi all, Just looking to clarify how identifying user language works. I would like to report to our execs a breakdown of languages we get tickets in. So, ideally, I need Zendesk to tell me that ou...
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Hannah Ehrlich commented,
Just adding my note and upvote that defaulting merge to private would be more than ideal.
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Hannah Ehrlich commented,
Hello! I'm looking to *only* send a CSR survey when one of my agents replies with a public comment. (This is to avoid sending CSR surveys to auto-replies or other automatic acknowledgements). I h...
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Hannah Ehrlich commented,
Hi, Often times our users submit multiple tickets and we just close the duplicates. I don't want to send CSAT requests/conversations to the closed duplicates - I only want them to get one CSAT requ...
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Hannah Ehrlich commented,
+1 this. Our product team is always interested in voice of the customer, and it's really inconvenient to have to copy and paste the ticket comments into another workflow.