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CPM BCN Infrastructure

Joined Apr 16, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by CPM BCN Infrastructure

CPM BCN Infrastructure created a post,

Post Q&A - Talk and text

Hi there!

I can't find the option to enable the auto-answer for our agents.

Is there a way to activate it? Has it been already deployed?

Regards,

Teo

Posted May 12, 2021 · CPM BCN Infrastructure

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CPM BCN Infrastructure commented,

Community comment Feedback - Ticketing system (Support)

Any change should be logged and accessible, this is mandatory to have for all the Zendesk admins!

View comment · Posted Oct 28, 2019 · CPM BCN Infrastructure

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CPM BCN Infrastructure commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 This is really urgent for us to have

View comment · Posted Oct 28, 2019 · CPM BCN Infrastructure

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CPM BCN Infrastructure commented,

Community comment Feedback - Ticketing system (Support)

I have the same problem with telephone numbers. As is not a drop down I can´t link both.

View comment · Posted Oct 18, 2019 · CPM BCN Infrastructure

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CPM BCN Infrastructure commented,

Community comment Feedback - Ticketing system (Support)

Please create a Audit log acording to your product category. Logging group changes, hability to search and export, etc.... 

View comment · Posted Jul 12, 2019 · CPM BCN Infrastructure

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CPM BCN Infrastructure commented,

Community comment Feedback - Ticketing system (Support)

Yes please! We need to inform our Agents about which reason the user chosed, not only the coment.

View comment · Posted Jan 30, 2019 · CPM BCN Infrastructure

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