
CPM BCN Infrastructure
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Activity overview
Latest activity by CPM BCN Infrastructure-
CPM BCN Infrastructure created a post,
Zendesk Talk - Auto-Answer Call Feature
AnsweredHi there! I can't find the option to enable the auto-answer for our agents. Is there a way to activate it? Has it been already deployed? Regards, Teo
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CPM BCN Infrastructure commented,
Any change should be logged and accessible, this is mandatory to have for all the Zendesk admins!
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CPM BCN Infrastructure commented,
+1 This is really urgent for us to have
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CPM BCN Infrastructure commented,
I have the same problem with telephone numbers. As is not a drop down I can´t link both.
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CPM BCN Infrastructure commented,
Please create a Audit log acording to your product category. Logging group changes, hability to search and export, etc....
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CPM BCN Infrastructure commented,
Yes please! We need to inform our Agents about which reason the user chosed, not only the coment.