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Bell Chen
Joined Apr 16, 2021
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Last activity Aug 09, 2022
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Latest activity by Bell Chen
Bell Chen commented,
Hi Dane
But i found the "image" icon only available for sign-in end user but not for "anyone".
Is it expected behaviour?
Thanks.
View comment · Posted Jul 14, 2022 · Bell Chen
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Bell Chen commented,
Hi Dane
My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.
View comment · Posted Jul 13, 2022 · Bell Chen
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Bell Chen commented,
Hi Brett
Please find the link and screen below for our form, thanks.
https://spscountrysupport.zendesk.com/hc/en-us
User is not able to pasting the screen under description ticket field.
View comment · Posted Jul 12, 2022 · Bell Chen
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Bell Chen commented,
Hi Brett
We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below.
It would benefit both the end user.
Could you help clarify how we can update for our form?
https://apseafreightapplicationsupport.zendesk.com/hc/en-us
View comment · Posted Jul 04, 2022 · Bell Chen
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Bell Chen commented,
Hi Team
How can we make the enduser form edit the description content as the same below, thanks.
View comment · Posted Jul 01, 2022 · Bell Chen
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Bell Chen commented,
Yes to it.
Without auto refresh, our tickets SLA will breach suddenly and out of control.
View comment · Posted Mar 02, 2022 · Bell Chen
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Bell Chen commented,
Same issue also happen to us, when i manual click the refresh button.
error occur below
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View comment · Posted Mar 02, 2022 · Bell Chen
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Bell Chen commented,
Cannot sign on with end user due to the helpcenter is no longer exist anymore.
Please check how to fix and sign on sandbox?
View comment · Posted Feb 15, 2022 · Bell Chen
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Bell Chen commented,
Does it mean we cannot auto fill the text ticket field by email channel?
i remember that we can fill it by some symbols, such as #
View comment · Posted Dec 15, 2021 · Bell Chen
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Bell Chen created a post,
Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?
Posted Dec 14, 2021 · Bell Chen
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