Bell Chen
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Total activity33
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Bell Chen-
Bell Chen commented,
Hi Dane But i found the "image" icon only available for sign-in end user but not for "anyone". Is it expected behaviour? Thanks.
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Bell Chen commented,
Hi Dane My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.
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Bell Chen commented,
Hi Brett Please find the link and screen below for our form, thanks. https://spscountrysupport.zendesk.com/hc/en-us User is not able to pasting the screen under description ticket field.
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Bell Chen commented,
Hi Brett We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below. It would benefit both the end user. Could you help ...
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Bell Chen commented,
Hi Team How can we make the enduser form edit the description content as the same below, thanks.
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Bell Chen commented,
Hi Dion Could you clarify the ticket number or ticket link to me? Thanks.
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Bell Chen commented,
Hi Team Affected Branch: CNSHA, CNTSNVPN: ZScaler received request from FUO IT that work from home user failed to access to Zendesk is because Zendesk disabled 58.220.95.0/24 traffic is it possible...
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Bell Chen commented,
Yes to it. Without auto refresh, our tickets SLA will breach suddenly and out of control.
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Bell Chen commented,
Same issue also happen to us, when i manual click the refresh button. error occur below There was a problem retrieving additional information for tickets in this view. Please clarify how to auto...
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Bell Chen commented,
Cannot sign on with end user due to the helpcenter is no longer exist anymore. Please check how to fix and sign on sandbox?