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Joe Wang
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Joe Wang commented,
We'd also like to see an option to include greetings in holiday settings so that Talk greetings can be set ahead of time. As of this post, indicating a holiday in the schedule tab has no bearing on what greetings play to callers.
Other telephony services have provided the ability to save holiday greetings separately for a few years now. For any modern customer support operating on an omnichannel basis, this gap lags behind Zendesk's otherwise forward-looking features.
While we don't operate in multiple countries or conduct support in multiple languages, as a US-based business we also find the current process (change Talk greetings on the day of, then change it again after) limiting and tedious.
View comment · Posted Nov 21, 2018 · Joe Wang
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