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Robert Welch

Joined Apr 16, 2021

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Last activity Oct 26, 2021

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ACTIVITY OVERVIEW

Latest activity by Robert Welch

Robert Welch commented,

Community comment Feedback - Ticketing system (Support)

We have over 100 clients using Zen Desk to open / update tickets.  Several have asked for a way to pull tickets from the Portal. This would be a welcome enhancement for us. 

View comment · Posted Mar 19, 2019 · Robert Welch

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Robert Welch commented,

Community comment Feedback - Ticketing system (Support)

We just ran into an issue where we had an automated alert get truncated that had customer data on it. As a result, we missed notifying some of our customers and were put in a very uncomfortable position.  Any type of visual indicator that a message is truncated is critical to us. 

View comment · Posted Feb 05, 2019 · Robert Welch

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