Robert Welch
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Last activity
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Activity overview
Latest activity by Robert Welch-
Robert Welch commented,
We have over 100 clients using Zen Desk to open / update tickets. Several have asked for a way to pull tickets from the Portal. This would be a welcome enhancement for us.
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Robert Welch commented,
We just ran into an issue where we had an automated alert get truncated that had customer data on it. As a result, we missed notifying some of our customers and were put in a very uncomfortable pos...