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Joel Koh
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Joel Koh
Joel Koh commented,
Notifying the requester is a dealbreaker for us, but I respect the hackiness of this workaround!
View comment · Posted Jan 08, 2019 · Joel Koh
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Joel Koh commented,
+1 to this.
View comment · Posted Jan 04, 2019 · Joel Koh
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Joel Koh commented,
+1
Found this article and its comments section while trying to understand the "Non-completed chats" analytics metric. It does sound like chat completion is a meaningless metric for now. My customers are prone to ending chats with a friendly greeting. Forcing agents to have the last word doesn't seem like a good solution.
View comment · Posted Dec 19, 2018 · Joel Koh
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