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David

Joined Apr 16, 2021

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Last activity Apr 03, 2023

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ACTIVITY OVERVIEW

Latest activity by David

David commented,

Community comment Feedback - Ticketing system (Support)

I completely agree and support this - it would be great to configure sub-types of Light Agent whose permissions are further restricted.

View comment · Posted Mar 29, 2022 · David

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David commented,

CommentBuilding reports

Am I missing something or is it not possible to distinguish between Web Widget and Web Form as channels within Explore, even though they are recognised as separate channels in Support?

I'd really like to know how may of our tickets are coming specifically through the widget compared to the web form.

View comment · Posted Jan 25, 2022 · David

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David commented,

Community comment Feedback - Reporting and analytics (Explore)

Me too! I'm reluctant to invest the time in configuring complex flows using Answer Bot for Messaging if we can't use real conversation data as the basis first.

View comment · Posted Jan 25, 2022 · David

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David commented,

Community comment Feedback - Ticketing system (Support)

Another vote for CES in Zendesk please!

View comment · Posted Jul 06, 2021 · David

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