David Thair

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Just to echo the concerns of other customers dealing with high ticket volumes. This will impact our workflow for triaging which we do several times a day.

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• David Thair
• Created April 28, 2022 13:31
• 11 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Setting the authority of Light agents more strictly about member tab

I completely agree and support this - it would be great to configure sub-types of Light Agent whose permissions are further restricted.

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• David Thair
• Created March 29, 2022 08:52
• 0 votes

1. Explore
2. ...
3. Building reports
4. Understanding ticket channels in Explore

Am I missing something or is it not possible to distinguish between Web Widget and Web Form as channels within Explore, even though they are recognised as separate channels in Support?I'd really li...

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• David Thair
• Created January 25, 2022 17:55
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Get keyword data that user search in Help Center or Answerbot on Explore

Me too! I'm reluctant to invest the time in configuring complex flows using Answer Bot for Messaging if we can't use real conversation data as the basis first.

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• David Thair
• Created January 25, 2022 16:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

Another vote for CES in Zendesk please!

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• David Thair
• Created July 06, 2021 15:25
• 4 votes