Katherine Mays

I am happy to hear that the knowledge base and search tabs for Guide in the Support reporting (shown in Ashley Russel's screenshot above) are not going away. We are not particularly interested in Answer Bot or Knowledge Capture reporting - we care about which articles in our help center are actually being viewed, which ones our customers think are helpful (by votes), which articles aren't being viewed, and which searches aren't returning results (and which searches return too many results).