Beth Yoder

Our company got a quote from a third party recommended by Zendesk to upload a csv that would autopopulate some of our fields according to a key (for us, we want the agents to be able to type in a unit number and have the name/address/division etc populate. That quote was $35,000, so not realistic for us. I am a very amateur developer, but would like to take on this task if it can be done via the API. Has anyone ever attempted something like what I am describing? Thank you for any help you can provide!