Recent searches


No recent searches

Brian Scott Peterson's Avatar

Brian Scott Peterson

Joined Apr 16, 2021

·

Last activity May 01, 2024

Following

0

Followers

0

Total activity

4

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Brian Scott Peterson

Brian Scott Peterson commented,

Community comment Feedback - Ticketing system (Support)

I have to request this too. Tired of searching pages over and over. PLEASE! 100 per page! 

View comment · Posted May 01, 2024 · Brian Scott Peterson

0

Followers

1

Vote

0

Comments


Brian Scott Peterson commented,

Community comment Q&A - Tickets and email

I am revisiting this workflow many months after setting it up so forgive me if I'm forgetting something basic. 

We receive emails at suppot@ourwebsite.com, which google admin/gmail account. The messages are set to to automatically become ZD tickets. I periodically check the gmail account's spam folder, and have increasingly been finding messages erroneously flagged as Spam. If I mark these NOT Spam, they will appear back in my inbox but do not automatically become ZD tickets. For them to become tickets, I forward them owrsuppot@ourwebsite.com or support@ourwebsite.zendesk.com, however these forwarded messages are suspended before coming ticket (possibly causing a mail loop) with the reason for suspension listed as "received from support address". 

I'm not sure how to better prevent more message from ending up in my spam box, and what the protocol is for turning them into tickets if they are. 

View comment · Posted Nov 21, 2018 · Brian Scott Peterson

0

Followers

0

Votes

0

Comments