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Sarah Eshelman's Avatar

Sarah Eshelman

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Sarah Eshelman

Sarah Eshelman created a post,

Post Q&A - Reporting and analytics
I am trying to track pageviews on Google Analytics for knowledge base articles on Zendesk Guide. Each article has a unique number. However, the title of the page is sometimes appended to the URL, and GA tracks this as a separate page. If the title of the article changes, it generates a new URL. As we are following KCS methodology, it's not uncommon for titles to change.

For example, these would all be the same article, so I want to see a single pageviews count, but GA would show as 3 separate stats

/hc/en-us/articles/360039413394
/hc/en-us/articles/360039413394-How-To-Make-A-Sandwich
/hc/en-us/articles/360039413394-How-To-Make-A-Turkey-Sandwich

I want GA to roll up the articles matching on the unique number, and ignoring everything after that. How have other people dealt with this? How do you can an accurate list of the most popular articles?

Posted Apr 19, 2021 · Sarah Eshelman

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Sarah Eshelman created a post,

Post Q&A - Reporting and analytics

Is there a way to track the TTR only for tickets with a linked article? I want to measure if linking articles is driving down TTR over time.

It seems like it's not possible to create queries using both Support and Guide data? 

Posted Apr 12, 2021 · Sarah Eshelman

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